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If any cargo damaged or lost/shortage in the care of us (Leader Ocean), the cargo interest may have a claim against us, as a freight forwarder. We would like to resolve and/or assist to settle any possible claim as accurately and as quickly as possible.
To ensure an efficient handling of your claim, following claims process would be helpful for your reference:
| A) |
Cargo shipped under our house Bill(s) of Lading: |
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| 1) |
If at all possible, devanning the container should stop immediately upon discovery of cargo damage or a shortage/lost. |
| 2) |
If damage or loss is apparent make sure you notify our and/or the carrier’s agent as soon as you are aware of any loss or damage and in any circumstances no later than within 3 days of taking delivery. |
| 3) |
In case the shipment is insured, it is strongly recommended to consult with your Insurers how to best proceed. |
| 4) |
Survey for the damaged cargo (preferably while the cargo is still untouched). Our and the carrier’s destination agent must be notified for appointing joint survey if required. |
| 5) |
Submit the claim directly to the contract party(s) suspected of causing the loss/shortage or damage (e.g. ocean carrier, trucking company..) |
| 6) |
If cargo interest would file a preliminary notice of claim with us, it is required to do in writing within three (3) business days after discovery of cargo damage, lost/shortage. |
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A well-documented claim will facilitate the handling process and speed up the outcome, No specific form is required, however, the following documents should be included. |
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| a) |
A written, formal statement of the claim, outlining the nature and extent of cargo damage, lost, shortage and claim amount. |
| b) |
A copy of the original bill of lading. |
| c) |
Copies of the commercial invoice & packing list. |
| d) |
Copies of the claimant’s survey (if applicable). |
| e) |
Trucker’s delivery receipt /Devanning tally with seal no. and exceptions, if any. |
| f) |
Photos of damaged cargo and the container if is damaged as well.
Digital pictures are acceptable and should be forwarded via e-mail. |
| g) |
Reconditioning or Repair invoices ( if applicable) |
| h) |
Salvage invoice, if cargo was salvaged. |
| i) |
Destruction certificate or Statement describing disposition of the cargo, in case of unsalvageable cargo. Any salvage proceeds realized should be deducted from the gross claim amount. |
| j) |
A packing certificate or evidence of container stuffing for shortage claims. |
| k) |
Temperature records (for reefer cargo) |
| l) |
Other substantiating documents. |
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The cargo interest (shipper, consignee…) is responsible for taking all necessary steps to mitigate the loss. |
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